Telephone numbers for personal taxes, benefits and trusts

What do you want to call about?Phone Number
Questions about eligibility for the CERB, CESB or how to apply1-833-966-2099
Order 2019 tax packages (your SIN is needed to use this service)1-855-330-3305
Check tax account balance1-866-474-8272
Use the automated line to:

  • Get Proof of Income (Option C print-out)
  • Request remittance voucher
  • Tax-free savings account (TFSA) contribution room
  • Unused RRSP contributions to claim
  • Registered retirement savings plan (RRSP) contributions this year
  • Estimated GST/HST credit payment amount, three weeks before next payment
  • Estimated Child Benefit payment amount, two weeks before next payment
  • Find out if you are eligible for the Canada child benefit (CCB), and the GST/HST credit, as well as the dates you can expect to receive them
1-800-267-6999
  • Check status of 2019 tax return
  • Estimated 2019 refund amount
  • When to expect your 2019 refund
1-800-959-1956
  • Make a payment arrangement for personal income taxes through an automated service
1-866-256-1147
  • Canada child benefit (CCB), and related benefits
  • GST/HST credit
  • Get help with child disability benefit
  • Change marital status
1-800-387-1193

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

  • Help with online services such as My Account, NETFILE and Represent a Client or family member
  • Get a security code for My Account
  • Help if you are locked out of your online account
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Get copy of notice of assessment
  • Questions about personal income tax file
  • Issues with filing for the first time
  • Get a tax form or publication
  • How to report income on your personal income tax return
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Set up direct deposit or change bank account information

You will also need:

  • Your three-digit bank (financial institution) number, five-digit transit number, and your account number
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Change address
  • Update name on file
  • Change marital status
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Help making a payment
  • Questions on instalments (paying taxes as you earn income)
  • Move a payment to a business account
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Trusts
  • Registered Retirement Savings plan (RRSP)
  • Home Buyers Plan (HBP)
1-800-959-8281

Yukon, Northwest Territories and Nunavut:
1-866-426-1527

Outside Canada/U.S. call collect
613-940-8495

  • Ontario trillium benefit (OTB) payment—including Ontario sales tax credit (OSTC), Ontario energy and property tax credit (OEPTC), and Northern Ontario energy credit (NOEC)
  • Ontario senior homeowners’ property tax grant (OSHPTG) payment
  • Ontario sales tax transition benefit (OSTTB)
1-877-627-6645
  • Alberta family employment tax credit (AFETC)
  • Alberta child benefit (ACB)
  • Alberta climate leadership adjustment rebate (ACLAR)
1-800-959-2809
  • Discuss payment arrangements if you can’t pay in time
1-888-863-8657
  • Discuss how to repay overpaid child and family benefits
1-888-863-8662
  • Arrange payments for CPP overpayments
1-866-864-5823
  • Arrange payments for EI overpayments
1-866-864-5841
  • Arrange payments for Canada student loans (CSL) overpayments
1-866-864-5825
  • Get help with a Phoenix related tax issue
1-888-556-5083
  • Counselling services for CRA employees and eligible family members
1-833-EAP-PAE2 (327-7232)

Teletypewriter (TTY) for the hearing impaired:
1-833-EAP-7PAE (327-7723)

  • International and non resident PART XIII
1-855-284-5946

Outside Canada/U.S. call collect
613-940-8499

  • Follow up on a Requirements To Pay (RTP) document
1-800-675-6184
  • Check the status of an income tax objection
Numbers by specific objection/appeal